It all starts
with attitude.

When it comes to customer care,
our agents go the extra mile to
make a good first impression for
your company.

OUTSOURCE YOUR CALL CENTER NEEDS TODAY

35 Year Customer Care Center Badge

Time is money.

Ensure customer satisfaction
and business continuity at all
times without sacrificing
your bottom line.

OUTSOURCE YOUR CALL CENTER NEEDS TODAY

ICG, an award winning call center is ready to assist you with your communications needs


Customer Care Center Multilingual Telephone Support

Multilingual
Telephone Support
Customer Care Center Telephone Answering

Telephone Answering
Customer Care Center Inbound/Outbound Employee Service

Inbound/Outbound
Employee
Customer Care Center Appointment Scheduling

Appointment Scheduling
Customer Care Center Customer Surveys

Customer Surveys
Customer Care Center Seminar Registration

Seminar Registration
Customer Care Center Secure Messaging Cell Phone

Secure Messaging
Cell Phone
Customer Care Center Disaster Recovery Line

Disaster Recovery Line

Superior Customer Services

Our call center is staffed 24/7/365 with multilingual professional
agents. We are 100% web-centric and our technology provides
rock-solid reliability.

Customer Care Center Automated Services

Automated Services

Receive your messages on your cellphones or any handheld personal communication device from the Information Communications Group, 24 x 7, 365 days a year. Our automated services guarantees 100% delivery and meets today’s need for fast-paced business response times.

Customer Care Center Answering Services

Answering Services

Whether your communication needs require text messaging to a cellphone or alphanumeric pager, emailing, facsimile, or digital voice recording, we have the best on call professional agents and state-of-the-art technology systems to get the job done.

Customer Care Center Voice Mail Services

Voice Mail Services

Enjoy the flexibility of routing your calls to reach you at alternate locations and receive notifications on your pager or cell with Stand Alone Voice Mail, Auto Announce, Overflow or our Bulletin Board System.

Customer Care Center Appointment Setting Services

Appointment Setting Services

We ease up the booking process of tedious hotel reservations through our partnership with the Kansas City Convention and Visitors Association (KCCVA). We will gladly assist you with events that you plan to hold in Kansas.

Over 37 years of delivering award-winning business solutions to the world

Information Communications Group has been providing responsible, secure and accurate messaging to clients all over the globe. Our staff of highly trained call agents can represent you, communicate for you, and send out a positive statement about your organization each time they speak for you.

After 3 decades, the Information Communications Group continues to be a success as a recipient of the ATSI Award of Excellence 16 consecutive years and Canadian Call Center Award of Excellence (CAMX) 3 consecutive years. We are proud to be recognized for our commitment to customer service and excellence.

Association of TeleServices International ATSI Logo